At the Airport
Listening | English and Chinese scripts are provided below and you can understand the content easier. https://www.youtube.com/@UpgradeEnglish
Hello, I cannot find my baggage from the carousel. How should I report the case?
You should declare the missing baggage as soon as possible by filling out the online form provided by the airport. Or you can also contact your airline’s designated hotline.
My credit card was also stolen in the airport. Do I need to report to credit card company?
Please call your bank immediately. You’ll not be responsible for any fraudulent purchase if you’ve reported it.
Excuse me. I would like to store my baggage temporarily. What’s the fee of the storage facility?
It depends on your baggage size and duration. The storage is charged flexibly at the hourly or daily rate. We can look after your baggage securely.
I would like to rent a car for a few days. May I know the details of the service?
Please come to the car rental counter at the Arrival Hall. You can simply select your preferred car type, brand, pick-up time and drop-off time.
Hello, I just took a long-haul flight and feel exhausted. Do you have any shower facility?
Definitely. You can freshen up with bath amenities at our shower facilities located at the Arrival Hall.
Excuse me, where can I buy the local SIM card?
You can purchase the pre-paid SIM card at the money changers.
Could you help me please? I’m looking for a prayer room.
Certainly. You may go straight till you see the Tourist Information Centre. The opening hours are from 9am to 5pm daily.
Can you deliver my baggage from my home to the airport?
Sure. We offer baggage delivery with check-in service. Your baggage can be delivered to your flight direct. It’s available to certain airlines and charged by the pieces of baggage.
I’m travelling with my kids. I heard that there are some fun places for family before departure. How can I get there?
You can go straight. We’ve a playground connecting with climbing nets and slides. Your kids will get tired after the adventure and have a good sleep during the flight.
My mobile phone is running out of battery. Could you please advise the location of the charging ports?
The USB ports are located beside the seating area across the terminals. You may also use our universal power sockets to recharge your battery at the Departure Hall.
I would like to send some postcards to my family before leaving the airport. Is there a post office nearby?
Yes. It’s close to the check-in area. Services such as stamp purchases and sending of letters are available.
My son is feeling a bad cold. How can I get the medical assistance?
You can visit the medical centre and receive medical consultation. If his situation is getting worse, you may contact the emergency hotline.
Excuse me, is there a water dispenser nearby?
Yes. There are some drinking water facilities at the Arrival and Departure Halls. You can refill your container and keep yourself hydrated conveniently.
WITH CHINESE SCRIPTS
您好，我在行李輸送帶上找不到我的行李，我該如何報案？
您應該透過填寫機場提供的網上表格盡快申報遺失的行李。或者您也可以聯絡您乘搭的航空公司指定熱線。
我的信用卡在機場被偷了，我需要向信用卡公司報失嗎？
請立即致電您的銀行，如您報失了，任何欺詐性購買，您將不承擔任何責任。
打擾一下，我想暫時寄存我的行李，寄存設施的費用是多少？
這取決於您的行李尺寸和寄存時間，費用彈性按小時或按天計費，我們可以安全地保管您的行李。
我想租一輛車幾天，請問服務詳情如何？
請前往入境大堂的租車櫃檯，您只需選擇您喜歡的車型、品牌、接送和還車日期及時間即可。
我剛坐長途飛機，覺得很累，您們有淋浴設施嗎？
沒問題，您可以在入境大堂的淋浴設施中使用洗浴用品來煥發精神。
打擾一下，請問哪裡可以買到本地的SIM卡？
您可以在找換店購買預付SIM卡。
您能幫我嗎？我正在尋找祈禱室。
當然可以，您可以一直走直到您看到旅遊資訊中心，開放時間為每天上午9點至下午5點。
您們可以將我的行李從家裡運送到機場嗎？
當然可以，我們提供行李運送和托運服務，您的行李可以直接運送到您的航班，某些航空公司可以提供此服務，並按行李件數收費。
我帶著孩子去旅行，出發前聽說有一些適合家庭的玩樂設施，應該在哪方向？
您可以一直走，我們有一個連接攀爬網和滑梯的遊樂場，您的孩子在冒險遊戲結束後會感到疲倦，並在飛行期間睡個好覺。
我的手機沒電了，請問機場的充電插座位置在哪裡？
USB插座位於客運大樓休息區旁，您也可以在離境大堂使用我們的通用電源插座為電池充電。
我想在離開機場之前給我的家人寄一些明信片，附近有郵局嗎？
有的，郵局離辦理登機手續的地方很近，提供郵票購買和寄信等服務。
我兒子感冒了，我怎樣才能獲得醫療援助？
您可以前往醫療中心接受醫療門診，如果情況惡化，您可以撥打緊急熱線。
不好意思，請問附近有飲水機嗎？
有的，入境和出離境大堂設有一些飲用水設施。您可以重新裝滿容器並方便地保持足夠的水份。